No picture or source
Connect a camera or capture card before opening the source menu, then choose it again. For an app window, make sure Virelo has Screen & System Audio Recording access in System Settings → Privacy & Security.
VirelomacOS recording + streaming
Official product support
Virelo
Support
Help with capture cards, app windows, microphones, recordings, macOS permissions, and Twitch streams.
Start here
Troubleshooting
Choose the section that matches the problem. Restart Virelo after changing any macOS permission.
No microphone audio
Choose the intended microphone in Virelo and confirm macOS has granted Microphone access. Check that the input is connected and visible to macOS before reopening Virelo.
Recording will not start or stop
Confirm a source appears in Preview and choose a writable save location when prompted. If a recording cannot finish, wait a moment and try again with available disk space.
Finding a recording
Virelo asks where to save each movie before recording begins. The completed recording remains in that location; Virelo does not move it to a private library.
Twitch will not go live
Check the network connection and enter a current Twitch stream key. Never include your stream key in a support email or screenshot.
Reset macOS permissions
Open System Settings → Privacy & Security and review Camera, Microphone, and Screen & System Audio Recording. Enable the access needed for your selected sources, then quit and reopen Virelo.
Contact
Virelo support
Include the Virelo version, macOS version, selected source, and what happened. Screenshots help. Never send passwords or Twitch stream keys.